Help & contact
Frequently asked questions
To avoid slow service online, we recommend that you connect when traffic is low:
Monday to Friday
- 12am to 9am: low traffic
- 9am to 1pm: high traffic
- 1pm to 2pm: low traffic
- 2pm to 6pm: high traffic
- 6pm to 12am: low traffic
Saturday to Sunday
- 12am to 10am: low traffic
- 10am to 12pm: high traffic
- 12pm to 11pm: low traffic
You can track all your pre-applications online from the dashboard in your space.
Once you have completed your pre-application for a passport and/or national identity card online, you must go to the municipal government office with your pre-application numberto validate the application with an employee there.
That employee will:
- validate your pre-application in the computer system using the pre-application number or the QR code from your summary
- check the other documents in your file
- scan your fingerprints
- issue you with a receipt showing your application number.
You can use the application number given to you by the municipal employee to track the progress of your passport and/or CNI from your account.
- Log in to your account
- Click on “New Request”
- Select the type of pre-application you wish to file
- Get started
Make sure you choose the reason for your pre-application carefully, as it cannot be changed afterwards.
Any other questions?
Didn't find the answer you were looking for?
If you have any questions about your passport or national identity card, you should contact the municipal government office where you submitted your application.
Contact us:
By form
At a place where you can get digital help
Have a mediator help you through the process. Our user support is only available in French.