Help & contact

France Titres helps you complete the online application process for your ID card and passport.

Frequently asked questions

To avoid slow service online, we recommend that you connect when traffic is low:

Monday to Friday

  • 12am to 9am: low traffic
  • 9am to 1pm: high traffic
  • 1pm to 2pm: low traffic
  • 2pm to 6pm: high traffic
  • 6pm to 12am: low traffic

Saturday to Sunday

  • 12am to 10am: low traffic
  • 10am to 12pm: high traffic
  • 12pm to 11pm: low traffic

You can track the progress of your application on your account

Once you have submitted your online pre-application for a passport and/or French identity card you must visit the town hall with your pre-application number and documents to confirm your application with a town hall official.

The town hall agent will:

  • validate your application in the computer system using the application number or the QR code on your summary sheet,
  • check the other documents in your file,
  • take your fingerprints,
  • issue you with an application receipt bearing your application number.

Using the application number provided by the council officer, you can track the progress of your passport and/or national identity card application on your account.

  1. Log in to your account
  2. Click on ‘ID card and/or passport’ under ‘Start a new application’
  3. Select the type of pre-application and the reason for your application
  4. Follow the steps

Any other questions ?

Choose a topic :

Didn't find the answer you were looking for?

Contact:

Your town hall

For any queries regarding your passport or national identity card, please contact:

  • The town hall where you submitted your application
  • Or the town hall where you intend to submit your application

Please feel free to consult the list of authorised town halls and their contact details.

France Titres

Please select the subject of your enquiry from the drop-down menu. If the response is not satisfactory, please use the contact form at the bottom of each automated reply.

You will receive a reply within 48 hours

To ensure that we have all the information you need about your application, and to help us answer your questions, we recommend that you complete all the fields requested. 
 

Important note:

  • For any queries regarding the submission or registration of your passport or national identity card application, please contact your local council directly.

  • Our user support is only available in French. Be sure to send us your requests in French.

Find someone to help you :

Points d'accueil numériques or France Services

Get help with your applications.

Don't have Internet access? Would you like some help with your online application? You can get assistance at a point d'accueil numérique or France Services in your department, where a staff member will help you with the process.

Find where you can get digital help

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