I no longer have all or some of my papers
Can't find all or some of your official papers? Don't panic, we'll explain what to do.
- Make sure your papers are truly lost
Give yourself 48 hours to find them. Once you’ve applied for renewal, your old documents will be flagged and rendered permanently invalid. If you find them later, return them to the issuing authority and do not use them.
- Protect your banking information
If your credit or debit card is also lost, contact your bank as soon as possible to stop it from being used fraudulently.
There is a charge for renewing your papers. Make sure you have received your new card before you start the process.
- Make an inventory of what papers were lost
Take a moment to recall the contents of the wallet or bag you can no longer find. Each document will then need to be applied for separately.
- You can apply to renew your identity card, passport, driving licence and vehicle registration document (carte grise) on the ANTS website
- You can order a new Carte Vitale (health insurance card) from your Ameli account at www.ameli.fr
- Ask for your missing papers to be re-issued
Your identity documents should be urgently re-issued, as proof of identity is required for certain official documents (driving licence, health insurance card, etc.)
Obtaining a new identity card
You can renew your identity card at an authorised municipal office of your choice(see the list of authorised offices).
Cost: €25
Payment can be made online when the application is filed, using a digital tax stamp. Tax stamps can also be purchased from a tobacconist or directly from timbres.impots.gouv.fr.
Supporting documents required:
- An official-standard passport-size photograph clearly depicting the applicant and less than 6 months old
- Proof of address less than six months old
- A tax stamp
- A declaration of loss must be completed and signed when you visit the municipal office.
We advise you to file a pre-application online. You can take the time to fill out the information requested and collect the necessary supporting documents before going to the office to finalise your application.
Obtaining a new passport
You can renew your passport at an authorised municipal office of your choice(see the list of authorised offices).
Are you also applying for an identity card? You can file a double application, attaching just one copy of each supporting document requested.
Cost:
- €86 for an adult
- €17 for a minor aged between 0 and 14
- €42 for a minor aged between 15 and 17
Payment can be made online when the application is filed, using a digital tax stamp. Tax stamps can also be purchased from a tobacconist or directly from timbres.impots.gouv.fr.
Supporting documents required:
- An official-standard passport-size photograph clearly depicting the applicant and less than 6 months old
- Proof of address less than six months old
- A tax stamp
- A declaration of loss must be completed and signed when you visit the municipal office.
We advise you to file a pre-application online. You can take the time to fill out the information requested and collect the necessary supporting documents before going to the office to finalise your application.
Obtaining a new driving licence
This application can only be filed online. If you would like assistance, you can take your supporting documents to a Point Numérique, where someone will help you through the process (list of Points Numériques).
Cost: €25
Payment is made online when the application is filed, using a digital tax stamp. You can also buy a tax stamp from a tobacconist.
Supporting documents required:
- Scanned proof of identity (national identity card, passport)
- Proof of address less than six months old
- Passport-size photo (in digital or paper format)
- A tax stamp
- scanned copy of a physician’s medical opinion: if the licence may only be issued subject to a medical opinion
The declaration of loss can be filed directly online.
Obtaining a new vehicle registration certificate (carte grise)
This request can be made online at our website.
In the event of a loss, you must apply for a copy.
Cost details:
- €2.76 for postage
- €11 fixed fee.
Supporting documents required:
By default, no supporting documents are required. If the application requires additional checks, you will be asked to complete other documents such as:
- Cerfa 13753*04, which allows you to drive for 1 month
- a valid roadworthiness certificate
- proof of address less than six months old
- a copy of your identity card may also be requested at a later date for additional checks.
Obtaining a new health insurance card
This service is unavailable on ANTS websites. You can declare the loss and then order your new insurance card free of charge online from your Ameli account(www.ameli.fr).
Has a bag or wallet containing some or all of your official papers been stolen? Don't panic, we'll explain what to do.
- First of all, protect your bank details
If your credit or debit card was also stolen, contact your bank as soon as possible to stop it from being used fraudulently.
There is a charge for renewing your papers. Make sure you have received your new card before you start the filing process.
- Make an inventory of the papers that have been stolen
Take a moment to recall the contents of the wallet or bag that was stolen. Each document will then need to be applied for separately.
- You can apply to renew your identity card, passport, driving licence and vehicle registration document (carte grise) on the ANTS website.
- You can order a new Carte Vitale (health insurance card) from your Ameli account at www.ameli.fr
- Report the theft
To do this, you must file a report with the gendarmerie or the national police regarding the theft of your papers.
If you wish, you can file a pre-report online so that you can take the time to fill out the list of items stolen, detail the facts once things have calmed down, and save time when you go to the police station.
You will then be issued with a theft report receipt. You will usually be asked to provide this theft report when you apply to renew your documents.
- Ask for your missing papers to be re-issued
Your identity documents should be urgently re-issued, as proof of identity is required for certain official documents (driving licence, health insurance card, etc.).
Obtaining a new identity card
You can renew your identity card at an authorised municipal office of your choice(see the list of authorised offices).
Cost: €25
Payment can be made online when the application is filed, using a digital tax stamp. Tax stamps can also be purchased from a tobacconist or directly from timbres.impots.gouv.fr.
Supporting documents required:
- An official-standard passport-size photograph clearly depicting the applicant and less than 6 months old
- Proof of address less than six months old
- A tax stamp
- A declaration of loss must be completed and signed when you visit the municipal office.
We advise you to file a pre-application online. You can take the time to fill out the information requested and collect the necessary supporting documents before going to the office to finalise your application.
Obtaining a new passport
You can renew your passport at an authorised municipal office of your choice(see the list of authorised offices).
Are you also applying for an identity card? You can file a double application, attaching just one copy of each supporting document requested.
Cost:
- €86 for an adult
- €17 for a minor aged between 0 and 14
- €42 for a minor aged between 15 and 17
Payment can be made online when the application is filed, using a digital tax stamp. Tax stamps can also be purchased from a tobacconist or directly from timbres.impots.gouv.fr.
Supporting documents required:
- An official-standard passport-size photograph clearly depicting the applicant and less than 6 months old
- Proof of address less than six months old
- A tax stamp
- A declaration of loss must be completed and signed when you visit the municipal office.
We advise you to file a pre-application online. You can take the time to fill out the information requested and collect the necessary supporting documents before going to the office to finalise your application.
Obtaining a new driving licence
This application can only be filed online. If you would like assistance, you can take your supporting documents to a Point Numérique, where someone will help you through the process (list of Points Numériques).
Cost: €25
Payment is made online when the application is filed, using a digital tax stamp. You can also buy a tax stamp from a tobacconist.
Supporting documents required:
- Scanned proof of identity (national identity card, passport)
- Proof of address less than six months old
- Passport-size photo (in digital or paper format)
- A tax stamp
- scanned copy of a physician’s medical opinion: if the licence may only be issued subject to a medical opinion
The declaration of loss can be filed directly online.
Obtaining a new vehicle registration certificate (carte grise)
This request can be made online at our website.
In the event of a loss, you must apply for a copy.
Cost details:
- €2.76 for postage
- €11 fixed fee.
Supporting documents required:
By default, no supporting documents are required. If the application requires additional checks, you will be asked to complete other documents such as:
- Cerfa 13753*04, which allows you to drive for 1 month
- a valid roadworthiness certificate
- proof of address less than six months old
- a copy of your identity card may also be requested at a later date for additional checks.
Obtaining a new health insurance card
This service is unavailable on ANTS websites. You can declare the loss and then order your new insurance card free of charge online from your Ameli account(www.ameli.fr).