Accessibility: Partially compliant

This page is not a help page. It presents the accessibility policy for the ANTS portal sites and the general level of accessibility observed on these sites in accordance with standards and regulations.

Any questions? We've got answers.

An accessible website is one that allows all Internet users to access its content without difficulty, including people with disabilities and those who use specialised software or hardware. For example, it will enable:

  • Browsing with screen readers or Braille displays (used in particular by blind or vision-impaired Internet users).
  • Customise the display of the site according to your needs (larger font size, changing the colours, etc.).
  • Browse without using the mouse, with the keyboard only or via a touch screen.

We take a pragmatic approach to accessibility, and listen carefully to what users have to say to help us make better design choices or point out any shortcomings in the browsing experience. For example:

  • Some seasoned professionals use only tabbed browsing for online services.
  • Visually impaired or blind people can use a screen reader or Braille display to help them navigate ANTS websites. 

If you have a problem with browsing, you can share your experience with us and let us know by sending a message to the Accessibility Officer at ants-accessibilite@interieur.gouv.fr.

 

What to include in your report:

  • Specify the URL of the page or the name of the service/title of the page on which you encountered this browsing problem. If possible, attach a screenshot. Any details you can give us will be invaluable in pinpointing the problem.
  • If you know them, remember to mention your operating system and its version number (for example: Firefox v.108.0.1 , Safari v.2.0.1, etc).
  • Finally, if you use an assistive technology, please tell us its name and version number. (for example: NVDA 2022.3.3, VoiceOver 4.0, Talkback, etc).

If you need assistance, send a message to one of our call centre agents. The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file.

Ask for help from one of our call centre agents

ANTS websites contain numerous texts and links, most of which redirect you to the websites of other public services. Sometimes typos (missing or misspelled words) might be present or some links might be out of date and return a 404 error page. If you find a typo or a broken link, you can let us know by sending a message to the Accessibility Officer at ants-accessibilite@interieur.gouv.fr .

 

What to include in your report:

  • Specify the URL of the page or the name of the service/title of the page on which you encountered this browsing problem. If possible, attach a screenshot. Any details you can give us will be invaluable in pinpointing the problematic link or typo.

If you need assistance, send a message to one of our call centre agents. The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file.

Ask for help from one of our call centre agents

Would you like to help us improve ANTS online services by suggesting an improvement? Please send a message to the Accessibility Officer at ants-accessibilite@interieur.gouv.fr . This contribution will then be forwarded to the relevant teams.

 

What to include in your report:

  • Specify the URL of the page or the name of the service and/or the title of the page, forward us the e-mail or attach the document that your suggestion for improvement relates to.
  • Tell us what caused you problems, or what was complicated, time-consuming, or nonsensical.
  • Let us know what you think could be done to improve this content.
  • If possible, please avoid including personal or security information (password, case number, etc.).

If you need assistance, send a message to one of our call centre agents. The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file.

Ask for help from one of our call centre agents

Declaration of accessibility of the ANTS portal

The National Agency for Secure Documents pays particular attention to the quality of its websites in order to make them accessible to as many people as possible. To this end, it is committed to complying with the RGAA (General Accessibility Improvement Framework) version 4 and to making its websites accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.
 

To achieve this, the agency implements the strategy and actions set out in France Titres’ 2024 multi-year accessibility plan and annual action plan.

This accessibility statement applies to passeport.ants.gouv.fr. The pages of the site moncompte.ants.gouv.fr are included in additional audits, covering the user journey from the login/account creation pages through to the completion of their online procedures.

 

Access the declarations of accessibility of online services

 

Compliance status

The website ants.gouv.fr is partially compliant with RGAA version 4.

 

Test results

The compliance audit conducted by the company Boscop reveals that:

  • 78% of the RGAA criteria are met.
  • The average compliance rate of the online service is 95%.

 

Non-accessible content

The content listed below is not accessible for the following reasons.
 

Non-Complicances

Only the most impactful and frequently occurring non-compliances in the sample pages are listed here. Upon request, the complete audit results can be made available.

 

  • Some decorative images are not ignored by assistive technologies
  • Some media do not have text transcripts
  • Some links have labels that are not descriptive enough
  • Some rich components or JavaScript are not compatible with assistive technologies
  • Some context changes occur without notifying the user
  • Some tags are used purely for presentation purposes
  • Some headings are not correctly implemented
  • Some lists are not correctly implemented
  • Some form fields are not correctly implemented
  • The tab order is not always coherent
     

Exemptions due to disproportionate burden

None
 

Content not subject to the accessibility requirement

None


Establishment of this accessibility statement

This statement was established on 28/10/2024.


Technologies used to develop the website

  • HTML5
  • CSS
  • JavaScript
     

User agents, assistive technologies, and tools used for accessibility verification

Content rendering checks were performed using the following configurations:

  • Firefox and NVDA
  • Safari and VoiceOver
  • Firefox and JAWS
  • The following code verification tools were used to assess compliance with RGAA tests:
  • Colour Contrast Analyser
  • "Web Developer" extension
  • "Assistant RGAA" extension
  • "WCAG Contrast Checker" extension
  • "ARC Toolkit" extension
  • "HeadingsMap" extension
  • Developer tools built into Firefox
  • W3C HTML Validator
     

Pages that were part of the compliance audit

  • Home page
  • Site map
  • Legal notices
  • Accessibility page
  • Process page with video
  • Geolocation page with a map
  • Section page
  • Rich content page
  • Contact page
  • Practical questions (accordion)
  • Online process (cards)
  • 404 error page
  • News page
  • News detail page
  • Search results page
     

Compatible browser versions

  • Chrome Desktop: 79.0.3945.130
  • Firefox: 73.0
  • Microsoft Edge: 44.18362.449.0
  • Internet Explorer: 11.657.18362.0
  • Safari: 13.3.1 (there is no version specific to the app, it depends on the version of the iPhone itself)
  • Chrome (iPhone): 80.0.3987.95
  • Chrome (Android): 80.0.3987.117
  • Samsung Internet (Android): 10.2.01.10

 

Feedback and contact

If you are unable to access content or a service because of your disability, you can contact us to be directed to an accessible alternative or to obtain the content in another form.

 

  • Send a message to the agency's Accessibility Officer: ants-accessibilite@interieur.gouv.fr

 

The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file. If you need assistance on any of these subjects, please send a message to our call centre agents. You have several choices:

  • Contact ANTS via our contact forms
  • Contact ANTS by calling 34 00 in mainland France (toll-free number) or +33 (0)9 70 83 07 07 from overseas territories and abroad. We are available Monday to Friday from 7:45am to 7pm and Saturday from 8am to 5pm.
  • Contact ANTS via Acce-o : This tool for the deaf enables you to contact us by telephone using subtitling (Live Transcription of Speech), French Sign Language (LSF), or French Cued Speech (LPC).

 

 

Avenues of appeal

This procedure should be used if you have notified the website manager of a lack of accessibility that is preventing you from accessing content or services on the site and you have not received a satisfactory response.